Lion's Den Booking Service: Increasing Bookings and Improving Customer Service for Packhorse Moving

Introduction:
Packhorse Moving is a small-to-medium-sized moving company based in Pennsylvania. Despite its growing reputation for excellent customer service, the company was struggling to manage the volume of incoming calls and bookings. They were unable to answer every call and follow up effectively with every lead, leading to missed opportunities and a lack of growth in the business. Packhorse Moving decided to partner with Lion's Den Booking Service to improve its sales and customer service operations.

Methods:
Lion's Den Booking Service provided Packhorse Moving with a dedicated sales team to handle all incoming calls and leads. The team was trained on the company's sales process and provided with access to a comprehensive customer relationship management (CRM) system to track and manage leads effectively called MoveitPro Software. Lion's Den's team also utilized the company's virtual survey tool, which allows them to gather accurate inventory and provide accurate estimates over the phone or through video calls with customers.

Results:
Within the first two months of partnering with Lion's Den, Packhorse Moving saw a significant increase in bookings. The dedicated sales team was able to answer more calls and follow up more effectively with leads, resulting in a 30% increase in closed deals. The virtual survey tool also helped to improve the accuracy of estimates and the customer experience, resulting in a 10% increase in customer satisfaction ratings.

Conclusion:
By partnering with Lion's Den Booking Service, Packhorse Moving was able to improve its sales and customer service operations, resulting in increased bookings and customer satisfaction. The use of Lion's Den virtual survey tool helped the company to gather accurate inventory and provide accurate estimates to the customers and made their business grow. The dedicated sales team provided by Lion's Den was able to answer more calls and follow up more effectively, resulting in a 30% increase in closed deals. The team's use of the CRM system MoveitPro Software helped them to effectively track and manage leads, ultimately leading to growth in the business. This partnership with Lion's Den proved to be a valuable asset to Packhorse Moving and allowed them to take their business to the next level.

Below is a bit about Packhorse Moving from the CEO directly from the stable as he would say... Ryan Ferrier.

Packhorse Moving started from the humble beginnings of a weekend passion for helping friends and family move. Now we are the number one ranked moving company in the area. Our 5-star service is credited to our amazing crews, outstanding operations manager, and professional call center. At all levels, our clients experience excellent customer service. We jokingly say we did not reinvent the moving wheel, we just focus on providing great service. If we don't provide 5-star service to each client then we have failed and will look to improve. As our slogan can attest to, when it comes to moving we don't horse around!

The future holds much more for the horse as Packhorse Moving will be expanding into new markets via the franchise model. The number of moving companies in existence is substantial, but it is hard to find a company that cares more about its people. We focus on making Packhorse the best moving company to work for and are always looking for ways to improve. Our hopes are to bring other amazing people into our stable as we build fun and profitable branches across the nation. Our faith in our growth potential is built upon the foundation of our moving consultants that are professional, personable, and always available. Packhorse Moving will be around for the long haul and much of our success is credited to our partnership with MoveitPro and Lion's Den Booking Service.